US Chess Seeks Full Time Member Services Associate

Position Title: Member Services Associate
Department: Membership
FLSA: Non-Exempt, 40 hours/week
Reports to: Director of Member Services
Location: St. Louis, Missouri

Position Overview: The Member Services Associate is a front-line member/customer service role. Individuals must have excellent verbal and written communication skills. This is a position with growth potential for the right candidate. Prior chess experience – a familiarity with tournaments, ratings, and the industry – is preferred.

Essential Job Functions:

• Assist members with creating/renewing/troubleshooting membership records.
• Exercise quality control over membership database by logging change requests, returned mail and other updates.
• Comfortable answering and researching member inquiries, using the most appropriate communication method.
• Comfortable using a range of technology, including Microsoft Office Suite, CiviCRM, and other standard office tools.
• General office duties related to processing mail, receiving deliveries, and welcoming visitors to the office.
• Special Projects as assigned.
• Other duties as assigned.

Required Skills:

• Excellent interpersonal and customer service skills
• Strong oral and written communication skills
• Strong problem-solving skills
• Strong attention to detail
• Self-starter

Our office is accessible by St. Louis Metrolink, in the Union Station complex.  Parking is also available. Full benefits package available.

To apply, submit your cover letter, resume, and the names/contact information for three professional references to Debra Robison (Click here to show email address).

Applications accepted until the position is filled.

April 2024